Managing Your Subscription

This article will guide you through the simple steps to manage and make changes to your active subscriptions with us. Whether you need to adjust the delivery frequency, skip an order, update your payment information, or cancel a subscription, you can easily do so through your account.

Step 1: Log In to Your Account

To begin managing your subscriptions, you'll first need to log in to your account.

1. Navigate to our website's home page.
2. Locate the "Account" button, in the top right corner of the page.
3. Enter your registered email address in the designated field.
4. Enter your password in the corresponding field.
5. Click the "Log In" button.

Step 2: Access Your Account Management Screen

Once you have successfully logged in, you will be directed to your Account Management Screen. This central hub provides you with access to various aspects of your account settings.

On this screen, you will find options such as:

• View Loyalty Rewards: Check your current loyalty points and any available rewards.
• Change Password: Update your account password for security.
• View Your Orders: Review your past order history.
• Leave Feedback: Share your thoughts and suggestions with us.
• View and Manage Subscriptions: This is the section we'll focus on for managing your recurring orders.
• View and Manage Billing Addresses: Update or add new billing addresses.
• View and Manage Shipping Addresses: Modify or add new shipping addresses.

Step 3: Navigate to Your Subscriptions

To manage your recurring deliveries, locate and click on the "Subscriptions" option on your Account Management Screen.

Step 4: View and Manage Your Active Subscriptions

On the "Subscriptions" page, you will see a list of your active subscriptions. For each subscription, you will typically have several management options available. These options may include:

• View Details: See the specific items in your subscription, the next order date, and the current delivery frequency.
• Change Next Shipment Date: If you don't need your next delivery, you may have the option to skip it or delay it. 
• Update Shipping Address: Modify the address where your subscription orders are delivered.
• Update Billing Address:  Change the address associated with your payment method for subscription charges.
• Update Payment Information: Change the credit or debit card associated with your subscription.
• Cancel Subscription: If you wish to stop your recurring deliveries, you can choose to cancel your subscription.

Step 5: Managing or Cancelling Your Subscription

To manage a specific subscription, simply click on the relevant options next to that subscription. Follow the on-screen instructions to make your desired changes.

To Cancel a Subscription:

1. Locate the subscription you wish to cancel.
2. Click on the "Cancel This Subscription" button.

Important Notes:

• Changes made to your subscription may take some time to process. Please ensure you make any necessary adjustments before the next scheduled order date to avoid unwanted deliveries or charges.
• Cancellation of a subscription will typically stop future recurring orders. Please review any confirmation messages you receive after cancelling.

By following these simple steps, you can easily manage and maintain full control over your subscriptions through your online account. If you encounter any difficulties or have further questions, please don't hesitate to contact our customer support team.

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