Need to make a return? No worries, we are here to help.
We want the return process to be as smooth and stress-free as possible. Just follow the steps below and you will be all set.
1. Pack your return
Before shipping, please make sure you include:
Your Order ID or a printed invoice inside the package (this helps us identify your return fast)
Your items packed securely for shipping
2. Ship it to our return address
Send your return to: 10199 Dean Drive Manassas, VA 20110
3. Keep Your Tracking Number:
We strongly recommend that you keep a record of the return tracking number. This will allow you to monitor the progress of your shipment and have it for future reference if needed.
4. Return Postage:
Please note that the cost of return postage is the responsibility of the customer. For your peace of mind and to ensure your return arrives safely, we recommend using a delivery service that offers tracking or delivery confirmation.
5. Return Timeframe for Refunds:
To be eligible for a full refund (excluding original shipping and handling fees), your returned items must be received at our offices within 365 days of the original billing date.
Important: If you are returning products close to this 365-day deadline, please be aware that your refund will only be processed if the returned product arrives at our warehouse no later than 365 days from your payment date. If your return is received after the 365-day deadline, please reach out to our customer support team to discuss your options.
6. Returning Used or Empty Containers:
We understand that you may want to return used or empty product containers. Please ensure that enough time has passed to consume the product as directed on the label. For example, returning a six-month supply of empty containers after only one or two months of use may not be accepted.
7. Refund Processing Time:
Once your returned package arrives at our warehouse and our team confirms its receipt, your refund will be processed within 3 business days. After the refund has been processed on our end, please allow up to 5 business days for the funds to appear in your bank account or with your payment provider. This timeframe can vary depending on their processing times.
If you haven't received your refund after 6 business days, please contact our customer support team for assistance. This will allow us to investigate and resolve any potential delays or issues as quickly as possible.
Exceptions Regarding Tracking and Refund Processing:
Tracking Shows Delivered, Not Yet Confirmed (Within 3 Business Days of Contact): If your tracking information shows your return has been delivered to our warehouse, but it's not yet reflected in our system, and you contact us within 3 business days of the delivery date, we will process your refund within 3 business days of your notification.
We hope this makes the return process clear and easy for you. If you have any further questions, please don't hesitate to reach out to our support team!
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